Natural Diamond Huggies Neve Earring

Approximate Gross Weight: 2.97 gm

Approximate Net Weight: 2.84 gm

Approximate Color Stone Weight: 0.65 ct

Approximate Diamond Weight: 0.65 ct

Color Stone Quality: SEMI PRECIOUS

Diamond Type: NATURAL DIAMOND

Exchange & Return Policy (7 Days)

At Amara Jewels, each piece is crafted with care.
To ensure fairness to both our customers and our craftsmanship, the following
policy applies.

Eligibility:

• Return or exchange requests must be raised 7 calendar days of delivery
• Applicable only to ready-made, non-customised jewellery
• Jewellery must be unused, unworn and undamaged
• Original invoice, packaging and certification must be returned.

Not Eligible for Return / Exchange:

• Made-to-order or customised jewellery
• Engraved or personalised pieces
• Jewellery altered, resized or repaired by a third party
• Missing invoice, packaging or certification

Valuation & Deductions:

• Gold value: Calculated at the prevailing gold rate on the date of receipt, with up to 3% deduction towards refining and handling
• Diamond / gemstone value: Calculated as per internal pricing on date of receipt, with up to 10% deduction towards re-setting and resale risk
• Making charges: 100% non-refundable
• Damage deductions: Additional charges may apply for scratches, dents, bent metal, chipped or missing stones, or structural damage
• Certification: Missing or re-issuance costs will be fully borne by the customer

Refunds & Exchanges:

• Refunds (for prepaid orders) are processed to the original payment method, where possible
• Shipping and payment gateway charges are non-refundable
• Exchanges are allowed for items of equal or higher value (price difference payable)

Process:

• Contact Amara Jewels via email, WhatsApp or phone within 7 days
• Follow the return packing and pickup / drop instructions provided
• Refunds or exchanges are processed only after internal quality inspection
• If QC fails, the return or exchange may be rejected or revised with deductions

2. Shipping Policy

Service Area:

• Currently shipping PAN-India
• Some remote pin codes may not be serviceable

Processing & Delivery:

• Order processing: 5–7 working days after confirmation/payment
• Delivery: 1–3 working days post-dispatch
• Customised jewellery may require additional time (communicated at purchase)
• Timelines are estimates and not guaranteed

Shipping Charges:

• Free shipping across India Tracking
• Shipment confirmation and tracking details shared upon dispatch
• Our support team is available to assist with tracking queries

Packaging & Insurance:

• Secure, tamper-evident packaging
• All shipments are fully insured until delivery
• If a parcel appears damaged or tampered, customers should refuse delivery and inform us immediately with photos

Failed Delivery / Incorrect Address:

• Couriers typically attempt delivery 2–3 times
• Incorrect or unreachable addresses may result in return shipments
• Re-shipping costs may apply

Delays Beyond Our Control:

• Amara Jewels is not responsible for delays due to strikes, lockdowns, natural disasters or regional restrictions
• We will assist in coordinating with courier partners wherever possible

Non-Receipt/ Wrong Product:

• Customers must inform us if an order is not received within 7 days of the expected delivery date
• Any incorrect product must be reported within 48 hours of delivery, along with supporting photos (and unboxing video, if applicable)

C. Disclaimer

By using the Amara Jewels website, placing an order
or engaging with our services, you agree to the following:

Jewellery values are subject to fluctuations in gold, diamond and gemstone markets. Any return or exchange value will be calculated as per Amara Jewels’ prevailing rates and internal valuation at the time of processing and may differ from the original purchase price.

Deductions towards making charges, damage, refining, polishing, re-setting, shipping and certification are applied to
cover actual costs incurred. Final decisions regarding eligibility, valuation
and deductions rest solely with Amara Jewels after internal quality checks.

Customised, personalised, engraved or altered jewellery is not eligible for return or exchange unless a confirmed
manufacturing defect is identified. Amara Jewels’ assessment in such cases shall be final.

Minor variations in colour, finish, weight or appearance may occur due to handcrafted processes, natural stone
characteristics and screen differences. These are not considered defects.

Policies may be updated from time to time without prior notice. The version applicable at the time of your transaction shall govern that transaction.

Nothing in these policies limits your rights under applicable Indian consumer protection laws. In case of conflict, applicable law shall prevail.